TFIT Hospitality Pro
Basic Level
The ultimate hospitality pro training for your business.
INVEST IN YOUR STAFF
A hospitality professional is anyone working in the hospitality industry, whether it’s in restaurants, hotels, events, or customer service. There isn’t just one job or path—hospitality offers a wide range of roles for people with different backgrounds and experiences. While some jobs, like restaurant manager, may ask for previous experience, many entry-level positions are open to those just starting out.
No matter which area of hospitality you’re interested in, earning a TFIT Hospitality Pro Basic certification can help you stand out. Having this certification shows employers you’re serious about your career and ready to deliver great service. When it comes to hiring, employers are more likely to choose a candidate with TFIT Hospitality Pro Basic certification over someone without it.
MODULES INFO
BASICS HOSPITALITY PRO
CATEGORIES COVERED
1. Customer Service Basics
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How to serve customers
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Optimizing guest experience (intro level)
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Reflective listening
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Sensitivity training
2. Professional Communication
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Crisis communication basics
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Call review
6. Technology in Hospitality
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Intro to POS systems
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Using apps and handheld systems
7. Culinary Knowledge Essentials
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Understanding food ingredients, allergens, and food prep basics
3. Teamwork & Introduction to Leadership
8. Systems & Procedures
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Team leadership fundamentals
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Empowering all staff (intro)
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Why checklists matter
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Standardization basics
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Organization of receipts
4. Sales Fundamentals
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Suggestive selling basics
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Knowing the menu
9. Social Media Awareness
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Importance of online presence
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Social media’s impact on reputation
5. Financial Management Essentials
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Managing personal cash flow
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Understanding basic cash-out and tips
10. Introduction to Menu Engineering
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What is menu engineering?
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When to add/delete menu items
