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TFIT *BASIC Customer Service
Learning Pivot Course
OVERALL DESCRIPTION:
Customer Service is fundamental to our business, an integral part of our daily routine, and separates us from our competition. It is imperative to train staff in order to boost customer satisfaction. It involves teaching skills, learning specific product details, and working with customer service software to provide the best experience possible across all channels. This is what the TFIT Customer Service course provides by training your staff.
Training Modules
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Customer Service Policy
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Customer Service Basics
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Deciphering the Customers
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Customer Service Skills
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Ten behavioral attributes you can control
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Telephonic Customer Service
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Problem Solving
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How to handle Temperament of Customers
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