Systems & Procedures is fundamental in every successful business. Right from improving day-to-day operations to streamlining administrative processes, owners can benefit a lot by investing in a standardized system and procedures for their business through technology.  Competition in the hospitality industry is quite high, even as more customers prioritize a personalized experience.
The implication, in this case, is that owners should offer the best possible customer experience to remain competitive in the market.  Some of the approaches that owners use to improve guest experiences include systems that request feedback.  TFIT systems and procedures focuses on the importance of checklist and standardizations and why the use of systems and procedures are vital to a successful business.